| TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
The purpose of this course is to provide the knowledge and ability to apply the concept of the
- Challenging quantified goals and benchmarking
- Focus on processes/improvement plans
- Specific incorporation in strategic planning
- Commitment by senior management and all employees
- Reducing development cycle times
- Reducing development cycle times
- Just in time/demand flow manufacturing
- Systems to facilitate improvement
- Line management ownership
- Recognition and celebration
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